Shipping policy

This Shipping Policy explains how HaisOf processes, handles, and delivers orders placed through our website. By placing an order, you agree to the terms outlined in this policy. We are committed to delivering your products safely and efficiently.

Provider Information

HaisOf
251 Woodhurst Dr
Coppell, TX 75019
United States

Phone: (305) 263-9298
Email: contact@haisof.shop

Shipping Destinations

We currently ship to addresses within the United States and to select international destinations. During checkout, you can verify whether we ship to your location. All orders must be shipped to a valid street address; we cannot ship to P.O. boxes for certain carriers or services. If you have questions about shipping to a specific location, please contact us before placing your order.

Processing and Handling Time

All orders are processed within 1–3 business days after payment confirmation. Processing time refers to the time required to verify payment, prepare your items for shipment, and hand them over to our carrier. Orders are not shipped or delivered on weekends or holidays.

Processing times may be extended during holidays, promotional periods, or high-demand seasons. If your order requires additional processing time, we will notify you by email.

Shipping Time and Delivery Estimates

Once your order has been processed and shipped, estimated delivery times are as follows:

  • United States: 3–5 business days after shipment
  • International: 7–20 business days after shipment, depending on destination and customs processing

Delivery times are estimates only and begin once the package leaves our facility. Actual delivery may vary depending on the shipping carrier, destination, weather conditions, carrier delays, and customs processing for international orders. Business days are Monday through Friday, excluding federal holidays and carrier-observed holidays.

Shipping Rates and Free Shipping

Domestic Shipping (United States): Shipping within the United States is FREE. There are no shipping charges for orders delivered to U.S. addresses.

International Shipping: Shipping costs for international orders are calculated at checkout based on the destination, package weight and dimensions, and selected shipping method. International shipping rates will be displayed before you complete your purchase.

All prices on our website are listed in U.S. dollars (USD) and are exclusive of applicable sales tax. Sales tax is calculated and added at checkout based on your shipping destination, in accordance with applicable state and local tax laws.

Shipping Carriers and Tracking

We work with reliable shipping carriers to ensure timely and secure delivery of your order. Carriers may include USPS, UPS, FedEx, or other reputable services, depending on your location and the shipping method selected.

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to monitor the progress of your shipment on the carrier's website. If you do not receive tracking information within 3 business days after your order is processed, please contact us.

Please note that tracking information may take 24–48 hours to become active in the carrier's system after your shipping confirmation is sent.

Split Shipments

If you order multiple items, they may be shipped separately depending on availability, warehouse location, or shipping method. Each shipment will have its own tracking number, and you will receive separate shipping confirmations for each package. You will not be charged additional fees for split shipments on domestic orders.

Order Changes and Cancellations

Orders can only be changed or canceled within 12 hours after purchase. After this window, your order enters our fulfillment process, and changes or cancellations may not be possible. If you need to modify or cancel your order, please contact us immediately at contact@haisof.shop or (305) 263-9298.

Once an order has shipped, it cannot be canceled. You may, however, refuse delivery or return the items in accordance with our Return Policy once you receive them.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Please double-check your shipping address, including street number, apartment or suite number, city, state, and ZIP code, before completing your order.

We are not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

If you realize you have entered an incorrect address after placing your order, contact us immediately. We will attempt to update the address if the order has not yet shipped, but we cannot guarantee changes once the package is in transit.

Delivery Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Shipping carrier delays or service disruptions
  • Customs processing and inspections (for international orders)
  • Severe weather conditions or natural disasters
  • Incorrect or incomplete address information
  • High shipping volumes during peak seasons
  • Pandemics, labor disputes, or other unforeseen events

HaisOf is not responsible for delays caused by third-party carriers or other external factors. If your order is significantly delayed, please contact the carrier directly using your tracking number, or reach out to us for assistance.

Lost, Stolen, or Damaged Packages

Lost Packages: If tracking information shows that your package was delivered but you have not received it, please check with neighbors, building management, or any alternate delivery locations. Carriers sometimes mark packages as delivered before they arrive. Wait 24–48 hours, then contact the carrier directly.

We are not responsible for packages marked as delivered by the carrier. If a package is confirmed lost by the carrier, please contact us, and we will work with you to file a claim or provide assistance.

Stolen Packages: HaisOf is not responsible for packages that are stolen after confirmed delivery. We recommend selecting a secure delivery location or requiring a signature upon delivery if available.

Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately at contact@haisof.shop with photos of the damage. We will work with you and the carrier to resolve the issue, which may include a replacement or refund depending on the circumstances.

International Shipping

We offer international shipping to select countries. International orders are subject to the following terms:

  • Delivery Time: International delivery typically takes 7–20 business days after shipment, depending on the destination and customs processing times.
  • Shipping Costs: International shipping costs are calculated at checkout based on destination, weight, and dimensions.
  • Tracking: Tracking is available for most international shipments. However, tracking updates may be limited once the package enters the destination country's postal system.

Customs, Duties, and Import Taxes

For international orders, customers are responsible for all customs duties, import taxes, tariffs, and any other fees imposed by the destination country. These fees are determined by your country's customs authority and are not included in the product price or shipping cost shown at checkout.

HaisOf has no control over these charges and cannot predict the amount you may be required to pay. Customs policies vary by country; we recommend contacting your local customs office for more information before placing an international order.

If you refuse to pay customs fees and the package is returned to us, you will be responsible for the original shipping cost, and a refund will be issued only for the product cost, minus any return shipping fees incurred.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, unclaimed package, or failure to pay customs fees, we will contact you to arrange reshipment or a refund. Refunds for undeliverable packages will be issued for the product cost only; original shipping fees are non-refundable. Reshipment will require payment of applicable shipping fees.

Contact Us for Shipping Questions

If you have questions about your shipment, need assistance with tracking, or want to report a shipping issue, please contact us:

HaisOf
251 Woodhurst Dr
Coppell, TX 75019
United States

Phone: (305) 263-9298
Email: contact@haisof.shop

Our customer service team is here to help ensure your order arrives safely and on time.