Refund policy

Return Eligibility and Window

HaisOf is committed to your satisfaction. You may request a return within 30 days of receiving your order. Please note that under US federal and state law, there is no statutory cooling-off period for online purchases—this 30-day window is our own customer-friendly policy.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be in its original packaging with all tags, labels, and accessories intact
  • Proof of purchase (order confirmation or receipt) is required
  • The item must not fall into any non-returnable category listed below

Non-Returnable Items

Certain products cannot be returned for health, safety, or product integrity reasons. Non-returnable items include:

  • Perishable goods
  • Personal care, intimate, or hygiene items
  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Custom or personalized products made to order
  • Downloadable digital products or gift cards

If you have questions about whether a specific item is returnable, please contact us before initiating a return.

How to Initiate a Return

To start a return, please contact our customer service team within the 30-day return window:

  • Email: contact@haisof.shop
  • Phone: 3052639298

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will respond promptly with return authorization and detailed instructions.

Return Shipping Address

Once your return is authorized, please ship the item(s) to:

HaisOf
251 Woodhurst Dr
Coppell, TX 75019
United States

We recommend using a trackable shipping method and retaining your shipping receipt. HaisOf is not responsible for items lost or damaged in return transit unless we have provided a prepaid return label.

Return Shipping Costs

For standard returns (customer remorse, size preference, or similar reasons), customers are responsible for return shipping costs. Original shipping costs are non-refundable.

However, if you receive a damaged, defective, or incorrect item, HaisOf will cover all return shipping costs. In these cases, we will provide a prepaid return label or reimburse your return shipping expense upon completion of the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at contact@haisof.shop or 3052639298. Include your order number and clear photos showing the damage, defect, or incorrect item.

We will arrange for a replacement or issue a full refund at no cost to you, including return shipping. In most cases, we can expedite a replacement to minimize inconvenience.

Refund Process and Timing

Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility requirements outlined above. We will notify you by email once the inspection is complete, confirming whether your return has been approved or rejected.

If approved, your refund will be processed within 5–10 business days to your original payment method. Depending on your bank or card issuer, it may take an additional few business days for the credit to appear in your account.

The refund amount will include the purchase price of the returned item(s). Original shipping charges are non-refundable except in cases where the return is due to our error (damaged, defective, or incorrect items).

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact us at contact@haisof.shop or 3052639298. We will guide you through the exchange process.

In most cases, the fastest way to receive your preferred item is to return the original product for a refund and place a new order for the item you want. However, we are happy to arrange direct exchanges when possible, subject to inventory availability.

Order Cancellations

You may cancel your order within 12 hours after purchase by contacting us immediately at contact@haisof.shop or 3052639298. Please include your order number in your cancellation request.

After 12 hours, your order may have already been processed and prepared for shipment, and cancellation may not be possible. In that case, you may use our standard return process once you receive the item.

Late or Missing Refunds

If your return has been approved and you have not received your refund within the stated timeframe, please take the following steps:

  • Check your bank account or credit card statement again—processing times vary by financial institution
  • Contact your bank or card issuer, as there may be additional processing time before a refund is posted
  • Contact your payment provider (such as PayPal) if applicable
  • If you have completed all of the above and still have not received your refund, please contact us at contact@haisof.shop or 3052639298, and we will investigate promptly

Restocking Fees

HaisOf does not charge restocking fees for standard returns that meet our eligibility requirements.

Contact Information

If you have any questions about our Return & Refund Policy, or if you need assistance with a return, exchange, or refund, please reach out to our customer service team:

HaisOf
251 Woodhurst Dr
Coppell, TX 75019
United States

Email: contact@haisof.shop
Phone: 3052639298

We are here to help and will respond to all inquiries as quickly as possible.

Policy Updates

HaisOf reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.