Privacy policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

HaisOf ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at haisof.myshopify.com (the "Site") or make a purchase from us. By using our Site, you consent to the practices described in this Privacy Policy.

This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect several categories of personal information when you interact with our Site or place an order. The information we collect includes:

1.1 Personal Identifiers and Contact Information

  • Name: First and last name
  • Email address: For order confirmations, shipping updates, and customer service communications
  • Phone number: For delivery coordination and customer support
  • Billing address: Street address, city, state, and ZIP code for payment processing
  • Shipping address: Delivery destination for order fulfillment

1.2 Financial and Payment Information

  • Payment details: Credit card number, expiration date, CVV, and billing information (processed securely through third-party payment processors; HaisOf does not store complete payment card information on our servers)
  • Transaction history: Records of purchases, order amounts, and payment status

1.3 Commercial Information

  • Order history: Products purchased, quantities, prices, and order dates
  • Shopping preferences: Product views, items added to cart, wish lists, and browsing behavior
  • Customer service interactions: Support tickets, inquiries, returns, and refund requests

1.4 Device and Technical Information

  • IP address: Your device's Internet Protocol address
  • Browser type and version: Such as Chrome, Safari, Firefox, or Edge
  • Operating system: Windows, macOS, iOS, Android, etc.
  • Device identifiers: Unique device IDs and mobile advertising identifiers
  • Referral source: The website or search engine that directed you to our Site

1.5 Online Activity and Usage Data

  • Pages visited: Which pages and products you view on our Site
  • Time and date of visits: When you access our Site and how long you stay
  • Click-through data: Links clicked, buttons pressed, and navigation patterns
  • Search queries: Terms you enter in our Site search function
  • Interaction data: How you engage with our content, emails, and advertisements

1.6 Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of our Site. For detailed information about our use of cookies, please see Section 5 below.

1.7 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms: If you interact with our social media pages or use social login features
  • Marketing partners: Demographics and interest data from advertising networks
  • Data analytics providers: Aggregated usage statistics and market research data
  • Fraud prevention services: Information to verify identity and prevent fraudulent transactions

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Order Processing and Fulfillment

  • Process and complete your purchases
  • Verify payment information and process transactions
  • Pack, ship, and deliver your orders (free shipping within the United States; delivery typically takes 3-5 working days)
  • Send order confirmations, shipping notifications, and delivery updates
  • Handle returns, exchanges, and refunds in accordance with our 30-day return policy

2.2 Customer Service and Support

  • Respond to your questions, requests, and inquiries
  • Provide technical support and troubleshoot issues
  • Resolve disputes and investigate complaints
  • Manage product reviews and customer feedback

2.3 Communication and Marketing

  • Send you promotional emails about new products, special offers, and sales (you may opt out at any time)
  • Provide personalized product recommendations based on your purchase history and browsing behavior
  • Send service announcements and important updates about our Site and policies
  • Administer contests, sweepstakes, surveys, and other promotional activities

2.4 Website Improvement and Personalization

  • Analyze how visitors use our Site to improve navigation, design, and functionality
  • Personalize your shopping experience and display relevant content
  • Test new features, layouts, and product offerings
  • Conduct market research and gather customer insights

2.5 Security, Fraud Prevention, and Legal Compliance

  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Verify your identity and authenticate transactions
  • Enforce our Terms of Service and other legal agreements
  • Comply with applicable laws, regulations, and legal processes
  • Protect the rights, property, and safety of HaisOf, our customers, and the public
  • Maintain records for tax and accounting purposes

2.6 Analytics and Performance

  • Measure and analyze website traffic, conversion rates, and sales performance
  • Track the effectiveness of our marketing campaigns and advertisements
  • Understand customer demographics and shopping patterns
  • Generate aggregated, de-identified statistics for business planning

3. How We Share Your Information

We do not sell your personal information. We may share your personal information with the following categories of third parties for the purposes described in this Privacy Policy:

3.1 Service Providers and Business Partners

We share information with trusted third-party vendors who perform services on our behalf, including:

  • E-commerce platform hosting: Shopify Inc. hosts our online store and provides e-commerce infrastructure, shopping cart functionality, and order management tools.
  • Payment processors: Secure payment gateways and merchant service providers process your credit card and other payment information to complete transactions.
  • Shipping and logistics carriers: Delivery companies such as USPS, UPS, FedEx, and other carriers receive your shipping address and contact information to deliver your orders.
  • Email service providers: Marketing and transactional email platforms send order confirmations, shipping updates, and promotional communications.
  • Analytics providers: Services like Google Analytics collect and analyze website usage data to help us understand visitor behavior and improve our Site.
  • Marketing and advertising partners: Advertising networks, social media platforms (such as Facebook, Instagram, and Google Ads), and retargeting services help us display relevant ads and measure campaign performance.
  • Customer service tools: Help desk and live chat software providers assist us in responding to customer inquiries and support requests.
  • Fraud prevention services: Security and fraud detection tools verify transactions and protect against unauthorized activity.

These service providers are contractually obligated to use your personal information only for the purposes we specify and to protect your information in accordance with applicable law.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, courts, or other third parties when required or permitted by law, including to:

  • Comply with a subpoena, court order, legal process, or other legal obligation
  • Respond to lawful requests from public authorities, including national security or law enforcement
  • Enforce our Terms of Service, Privacy Policy, or other contracts
  • Protect against fraud, security threats, or illegal activity
  • Defend our legal rights and interests in litigation or regulatory proceedings

3.3 Business Transfers

If HaisOf is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information with other third parties when you provide your explicit consent or direct us to do so.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites recognize your device, remember your preferences, and improve your browsing experience.

4.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for our Site to function properly. They enable core features such as shopping cart functionality, secure login, payment processing, and order completion. You cannot opt out of essential cookies if you wish to use our Site.

Performance and Analytics Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often, how long visitors stay, and any error messages encountered. We use services like Google Analytics to analyze this data and improve our Site's performance. The information collected is aggregated and anonymous.

Functional Cookies: These cookies allow our Site to remember your choices and preferences (such as language, region, or display settings) to provide a more personalized experience. They may also be used to provide enhanced features like live chat support.

Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by our advertising partners (such as Google Ads, Facebook, and Instagram) to build a profile of your interests and show you relevant ads on other websites. These cookies may also track whether you clicked on an ad and subsequently made a purchase.

4.3 Third-Party Cookies and Tracking

Third-party service providers, including analytics companies and advertising networks, may set cookies and use similar tracking technologies on our Site. These third parties have their own privacy policies governing the use of your information. We encourage you to review the privacy policies of these third parties:

4.4 Managing Cookies

You can control and manage cookies through your browser settings. Most web browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that if you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.

To learn more about how to manage cookies in popular browsers, visit:

4.5 Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to DNT browser signals. However, you can use the cookie management options described above to control tracking, and California residents have additional rights described in Section 7 below.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and meet business and operational needs.

Retention periods vary depending on the type of information and the purpose for which it is used:

  • Order and transaction data: Retained for at least seven (7) years to comply with tax, accounting, and legal record-keeping requirements.
  • Account information: Retained for as long as your account is active or as needed to provide you with services. If you close your account or request deletion, we will delete or anonymize your information within a reasonable time period, subject to legal and operational requirements.
  • Marketing communications: Retained until you unsubscribe or opt out, after which we will remove your contact information from our marketing lists (though we may retain a record of your opt-out request to honor your preferences).
  • Customer service records: Retained for a reasonable period to address ongoing inquiries, support issues, or disputes.
  • Analytics and usage data: Typically retained in aggregated or anonymized form for analytical purposes.
  • Legal and compliance records: Retained as required by applicable law, regulation, or court order.

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and destruction policies.

6. Data